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August 28, 2005
What I HATE about FORM Letters, such as the one I received from Zoom Airlines Inc.
Customer Service Form letters are just another form of unsolicited, junkmail/spam. The form letter I received from Zoom Airlines Inc. failed to address the issue(s) identified in my primary communication with the company. It seems as though Zoom Airlines Inc. turnaround for answering customer inquiries related to a customer service issue via e-mail is approximately 51 days.
Please take note of the following primary communication to Zoom Airlines Inc. - FlightZ4111:
From :
Ralph A. Meiers
Sent :
July 5, 2005 1:36:55 AM
To :
custrel@flyzoom.com
CC :
__________@sympatico.ca
Subject :
Fllight Z4111
To Whom it may concern,
My name is Ralph Meiers, one of your 200 passengers who have been "stranded" at Gatwick for approximately 20 hours. I really appreciate your companies effort at both updating your website with accurate flight information,as well as relaying flight information to the airport. Our flight has been delayed 3 times.
I look foward to corresponding with your executive vice president of customer relations upon my return to Canada.
Sincerely,
Ralph A. Meiers - a very dissatisfied Zoom Airlines Inc. customer.
Posted by Ralph A. Meiers at August 28, 2005 6:24 PM