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August 30, 2005
Crystal Gem
I would like to introduce you to my good friend Crystal's website.
I'd be fooling myself if I thought I could articulate in any type of manner the intricate and interesting persona that she and her work possess.
http://spaces.msn.com/members/CrystalGem/
http://www.myspace.com/crystalgemconcepts
EAT EM RAW CRYSTAL - AND FU*K BUSH and his BIBLICAL DICTATORSHIP!
Posted by Ralph A. Meiers at 7:01 AM
August 28, 2005
Uh huh...one thing is for sure, I've definitely allowed for 21-28 business days before receiving an official response. TOO BAD IT WAS IN THE FORM OF A FORM LETTER!
From : ZoomCustomerRelations
Sent : July 5, 2005 1:36:57 AM
To : "Ralph A. Meiers"
Subject : Zoom Airlines
Dear Valued Customer:
Thank you for your email. We are currently reviewing your comments and ask that you please allow for 21-28 business days before receiving an official response.
The Zoom Customer Relations Department is responsible for post travel comments and feedback only and all other inquiries will not be answered. Please redirect your inquiry or pre-travel concern directly to our reservations department at res@flyzoom.com who will be pleased to assist you.
Sincerely,
Customer Relations
Zoom Airlines Inc.
-----------------------------------------------------------------------------------------------------------
Cher client,
Nous vous remercions pour votre courriel. Nous révisons présentement vos commentaires et vous prions de nous accorder 21-28 jours ouvrables afin de recevoir une réponse officielle.
Veuillez noter que le département de Zoom Service à la clientèle est responsable pour les commentaires uniquement après vols. Tout autres courriels ne seront pas répondus. Prière d’acheminer vos questions ou commentaires pré vols directement à notre département de réservations à : res@flyzoom.com et ils se feront plaisir de vous assister.
Sincèrement,
Service à la clientèle, Zoom Airlines Inc.
"At this time, we would like to extend our apologies for the delay in responding to your concerns." - This is one of the lame responses/excuses the airline gave for the tardy reply. However, the airline already knew it would take between 21-28 days before they would reply as stated in the auto-response noted above.
Posted by Ralph A. Meiers at 7:56 PM
What I HATE about FORM Letters, such as the one I received from Zoom Airlines Inc.
Customer Service Form letters are just another form of unsolicited, junkmail/spam. The form letter I received from Zoom Airlines Inc. failed to address the issue(s) identified in my primary communication with the company. It seems as though Zoom Airlines Inc. turnaround for answering customer inquiries related to a customer service issue via e-mail is approximately 51 days.
Please take note of the following primary communication to Zoom Airlines Inc. - FlightZ4111:
From :
Ralph A. Meiers
Sent :
July 5, 2005 1:36:55 AM
To :
custrel@flyzoom.com
CC :
__________@sympatico.ca
Subject :
Fllight Z4111
To Whom it may concern,
My name is Ralph Meiers, one of your 200 passengers who have been "stranded" at Gatwick for approximately 20 hours. I really appreciate your companies effort at both updating your website with accurate flight information,as well as relaying flight information to the airport. Our flight has been delayed 3 times.
I look foward to corresponding with your executive vice president of customer relations upon my return to Canada.
Sincerely,
Ralph A. Meiers - a very dissatisfied Zoom Airlines Inc. customer.
Posted by Ralph A. Meiers at 6:24 PM
Website Down
Hi All,
It seems as though ralphmeiers.ca had an unexpected outage over the weekend. The problem has since been resolved. I did a complete restore of the site, using a backup copy. At first I believed there was a database corruption, but that ultimately was not the cause. I will continue to monitor the site.
Ralph
Posted by Ralph A. Meiers at 4:32 PM
August 26, 2005
ZOOM AIRLINES SUCKS!
Check out the following FORM letter I received:
VIA E-MAIL
August 23, 2005
Ralph Meiers
C/o: Ralph.Meiers@sympatico.ca
Reference: Flight OOM111 Gatwick/Cardiff/Toronto
Dear Mr. Meiers,
Thank-you for your e-mail of July 5, 2005 regarding your flight experience with Zoom Airlines. At this time, we would like to extend our apologies for the delay in responding to your concerns. We appreciate you taking the time to express your concerns as customer service is one of our highest priorities.
We would like to take this opportunity to apologize for any inconvenience caused as a result of the flight delay you incurred. Although delays of this nature do occur in this industry, we would like to assure you that we strive to maintain the highest standard of safety and every effort was made to minimize the disruption to your travel itinerary.
Our passengers were provided with overnight hotel, meals and transportation to and from the hotel with breakfast included. We appreciate that this is not an ideal situation; however, safety remains paramount and as you can appreciate this circumstance was beyond our direct control. We do hope that despite this matter, we may have the opportunity to welcoming you onboard a future Zoom flight; if only to prove that circumstances such as these are very rare indeed.
Sincerely,
Ms. B. Lemay
Customer Relations Specialist
Zoom Airlines Inc.
THIS IS DEFINITELY NOT ACCEPTABLE!
"Although delays of this nature do occur in this industry" - What I get out of this reply "Although Zoom Airlines Inc. sucks, the problems with our company are a result of the airline industry."
"...customer service is one of our highest priorities" - Although Zoom Airlines Inc. is telling me the above, I can definitely assure the public it is not their top priority - in fact their lack of a quick customer issue resolution process proves that it isn't a priority at all.
"Our passengers were provided with overnight hotel, meals and transportation to and from the hotel with breakfast included". Yes I do concede that we were provided with overnight hotel, and meals. Correction: Transportation to and from the hotel with breakfast included...definitely was not. The transportation consisted of me and my family walking through the terminal and taking the airports public transit. Breakfast - ummm...seeing as how our flight was delayed once again when we 'walked' back to the airport - no food was provided. In fact, I had to end up waiting in line at McDonalds for about 20 mins to get some breakfast, and guess what - I paid for it.
"We do hope that despite this matter, we may have the opportunity to welcoming you onboard a future Zoom flight; if only to prove that circumstances such as these are very rare indeed." Come to think of it, our departure from Toronto was also delayed. Oh...but they did give us some vouchers for food to "please us".
Posted by Ralph A. Meiers at 8:49 AM
August 13, 2005
An Experiment into the English Language - Wonder?
IPIT? Was it? ISIT?
Posted by Ralph A. Meiers at 3:28 PM
August 12, 2005
Gwen Stefani - Cool
It's hard to remember how it felt before
Now I found the love of my life...
Passes things get more comfortable
Everything is going right
And after all the obstacles
It's good to see you now with someone else
And it's such a miracle that you and me are still good friends
After all that we've been through
I know we're cool
We used to think it was impossible
Now you call me by my new last name
Memories seem like so long ago
Time always kills the pain
Remember Harbor Boulevard
The dreaming days where the mess was made
Look how all the kids have grown
We have changed but we're still the same
After all that we've been through
I know we're cool
And I'll be happy for you
If you can be happy for me
Circles and triangles, and now we're hangin' out with your new girlfriend
So far from where we've been
I know we're cool
Posted by Ralph A. Meiers at 4:33 PM
August 7, 2005
Back to Skool
It seems as though I'm on an endless journey of self-improvement and education. I've decided to go back to school part-time to get my webmasters certificate. Creation, organization and maintenance of today's sophisticated Web pages require specialized knowledge of server technology and client-side and server-side scripting.
I LOVE IT!
Posted by Ralph A. Meiers at 9:41 AM
August 6, 2005
Big Brother 6
Oh how I love the political game of drama as exhibited in this season of Big Brother. This game truly changes every day! Summer of Secrets - I do agree that James needs to go...he's a slime ball. He's overtly obnoxious - and what's with the eyebrows? Ummm...I think someone went a wee bit too PLUCK crazy.
I'm really feeling for April - she's like a hardcore nicotine addict...and she's just run out of cigarettes. I laughed my ass off this episode - watching April state that she occasionally smokes. Mmm hmm...3 cartons of cigs...I don't think so. She obviously thought she'd be going home sooner than she did.
Posted by Ralph A. Meiers at 8:09 PM
August 3, 2005
Solo Mobile - Is it Bell or Isn't it Bell?
I love the explanation behind why Solo mobile handsets can't be used on regular Bell plans and vice versa. The analogy used is that Solo Mobile is a separate company like Telus, or Rogers and that their handsets can't be activated on the Bell network. Solo mobile is different, Bell World stores don't sell Telus or Rogers, or even Virgin Mobile...but they do sell Solo Mobile.
Now let's try explaining the above to a customer: Sale Rep: Hi Mr. Customer I realize that you are in a Bell store, and that you have a Bell mobile phone, but unfortunately you can't activate it with Solo Mobile. Mr. Customer responds: Why not? Sales Rep: Well you see, although you are purchasing the phone from Bell and activating the phone on Bell's network, SOLO Mobile is a different company and as such we aren't able to activate it. Mr. Customer responds: I still don't understand! Sales Rep: Funny, neither do we!
Watch out for www.solomobile.ca which is launching on August 8th, 2005.
Posted by Ralph A. Meiers at 9:44 AM